Shipping & Returns

Here at Art of War Studios, we ship goods to the entire world! We've sent packages to every single continent and we're always amazed at where our tokens are going! In fact, we're often jealous that they get to travel to all these wonderful places and we're stuck in the workshop! 

Prices and Free Shipping thresholds!

Our rates are dependant on the weight of your order, so it gets calculated at the end. Just fill your cart, go to the checkout and add your details and you'll get an accurate shipping quote.

We also offer free shipping under the following conditions; 

  • Items delivered in the UK - any order over £30; this is automatically applied at the checkout  
  • Items delivered to the EU - any order over £50; this is automatically applied at the checkout.
  • Items delivered to the rest of the world - £100; this is automatically applied at the checkout. 

Due to recent changes in postal services, we now have to apply a heavy surcharge on orders over a certain weight. This is calculated at the checkout. 

We do ship everywhere - send an email to enquiries@artofwarstudios.co.uk if you have any questions! 

Dispatch and Shipping!

We're a small company -  just a husband and wife madly assembling tokens and terrain like a pair of half-crazed inventors - and as a result, we have to make every order as it comes in. This means that most orders take about a week to despatch - sometimes sooner. 

If there's a big wave of demand, like there often is during a sale, or a big new release, then this can slow down - just check here for any news. Otherwise, the chart below will give you a rough time line from when you order, to when it hits your door!

UK - 7-10 days

EU - 12-15 days

Rest of the World - 15-20 days

We will speed this up as soon as we can!

Please bear these times in mind when making your order! 

Please be aware that orders shipped to Canada are experiencing delays at the moment of anywhere up to six weeks. This is due to the postal service and there's very little we can do about it - sorry! If you do order something, please understand that we currently have no control over how long it takes to get to Canada. 

Cancelling/Returning Orders: 

If we haven't despatched your order, then you can cancel it with us, and will usually be refunded the same day. If we've despatched your order, we'll need it returned to us, and upon receipt, as long as the goods are in good condition, we will refund your order. 

Please note, any tokens that have had any of the protective covers removed, and any terrain partially assembled will not be refunded. 

All refund requests need to be made in writing to enquiries@artofwarstudios.co.uk - in order for us to quickly respond, please put your order number and REFUND in the email title so that we can instantly respond if needs be. All returns need to be sent to; 

Art of War Studios
The Nook
Bossingham Road
Stelling Minnig
Kent
CT4 6AQ
United Kingdom

    Faults with Orders;

    If there is a problem or fault with your order, please email us with your order number, a description of the fault, and images, if possible. We will get back to you as soon as possible with a solution, be it a replacement, a repair, or a refund. 

    Orders that haven't arrived; 

    We use Royal Mail for our shipping services, and they don't class a domestic package as lost until 15 days after it has been posted (it is similar for overseas customers, but we recommend 30 days). If your package is late, please contact us; we can then look into it at our end, and if needs be get another order made and sent to you. As usual, email us and we'll get back to you as soon as we can!