Custom Work

Do you want to make some small changes to your order, such as colour or different quantities of different tokens? Or perhaps you'd like to replace one of our logos with one of your own? Or would you like something completely bespoke? We can do any of that.  

Lead Time

First things first - I'm almost always delayed. I'm absolutely blessed with a higher demand than I can keep up with and that means that I usually have a 6-8 week lead time for custom work. Please bear that in mind when asking for any custom work.

Colour changes

We may be able to make small colour changes at no additional cost. Some items are cut individually, making it easy for me to just run it in another colour for your particular order. Where that's not possible, and I have to create a cut template for those pieces you want cut in a different colour, the extra cost is a flat £20, regardless of the number of changes you need. This covers the time it will take me to rearrange some files. 

This is also the case for quantity changes. It's always best to email me at enquiries@artofwarstudios.co.uk to find out more!

Completely Custom Work

For any other work our rate is £20 per hour it takes to design and/or manufacture the item. The length of time it takes to design something varies with every single custom order, so it's best to get in contact with us to discuss it. The minimum length of time we require for a custom piece of work is 2 hours. Due to the unique nature of custom items, it's similarly difficult to provide timeframes without knowing what it is that we need to make. Please leave a minimum of six weeks for custom works. 

Terms and Conditions

All custom work payment is taken up front, with a minimum of 2 hours payment for hourly rates. Once the work is complete, we will invoice you for any additional hours that a piece has taken (we're usually pretty good at estimating, so this rarely happens) and then send the item once the final payment has been received. 

During the design process, you will be notified when the design work has been started, and then receive a preview image of the design work once designs have been completed. At that stage you can ask for any adaptations or changes to the work, and we will redesign and resend images until you are satisfied with the designs. Once you have confirmed the designs you like, and manufacture begins, no other changes can be made. 

For obvious reasons, once we have manufactured custom items, we cannot refund them. Any design work made up to the point of cancellation is also non-refundable, but any other items are eligible for a refund as per our usual terms and conditions. 

All designs become the customers property once completed, to be used by them in any way they fit. Art of War Studios retains the right to use designs in their own future projects.