PLEASE NOTE - Art of War Studios cannot accept any more custom work until late October, due to overwhelming demand! Any custom work ordered until this time is done so with the understanding that no design work will begin on the order until November 2017. Thank you for being so awesome!
Do you want to make some small changes to your order, such as colour or different quantities of different tokens? Or perhaps you'd like to replace one of our logos with one of your own? Or would you like something completely bespoke? We can do any of that.
For small changes that require no design work, such as a colour change or quantity change, we charge £5 per change made - so if you want a Guild Ball team token set in a different colour, we just add £5 to your order. This doesn't usually tend to add any time to your order, but we'll always let you know if it will.
If you want to replace a logo with something else, we have two options;
-If you have the logo you wish to replace it with ready and can supply us with a high resolution copy of it, then it only adds £10 to your total price. It tends to take us about two weeks to process these orders.
-If you want us to design a new logo for you, to replace something in our existing range, then the price is £10 per hour of design work. As a rough guideline, designing a new logo for the centre of our X Wing templates takes about two hours maximum, though it really does depend on what you want designed. These kinds of orders tend to take us about a month.
Both the options above are added to your order, meaning that you pay for the items, then any additional work done to them. This often means that if you get something designed, then later need more copies of it, you pay much less for it, as we've already got the templates to design more.
Completely Custom Work
If you want something designed completely from scratch, then our rate is £20 per hour it takes to design and manufacture the item. The length of time it takes to design something varies with every single custom order, so it's best to get in contact with us to discuss it. The minimum length of time we require for a completely custom piece of work is 2 hours. Due to the unique nature of complete custom items, it's similarly difficult to provide timeframes without knowing what it is that we need to make. Please leave a minimum of six weeks for complete custom works.
Terms and Conditions
All custom work payment is taken up front, with a minimum of 2 hours payment for hourly rates. Once the work is complete, we will invoice you for any additional hours that a piece has taken (we're usually pretty good at estimating) and then send the item once the final payment has been received.
During the design process, you will be notified when the design work has been started, and then receive a preview image of the design work once designs have been completed. At that stage you can ask for any adaptations or changes to the work, and we will redesign and resend images until you are satisfied with the designs. Once you have confirmed the designs you like, and manufacture begins, no other changes can be made.
For obvious reasons, once we have manufactured custom items, we cannot refund them. Any design work made up to the point of cancellation is also non-refundable, but any other items are eligible for a refund as per our usual terms and conditions.
All designs become the customers property once completed, to be used by them in any way they fit. Art of War Studios retains the right to use designs in their own future projects.